
ports fitted to the Motherboard but are not available for use, regardless of the current
operating system installed.
The computer BIOS may not be configured to allow support of Legacy USB devices. Check
that Legacy USB Support is set to 'Enabled' within the BIOS.
If you are using a Parallel port dongle (Cream):
Check that the dongle is securely plugged into the USB port of the computer or hub, or any
other USB through port. Disconnect any devices such as printers that may be attached and
try again.
General dongle problems:
For more information use the FAQ Search Wizard for your dongle type.
A32 What could cause the "No dongle attached" error message?
• Make sure that the dongle is connected to the computer, disconnect any devices such as
printers that may be attached.
• Check that the dongle is plugged into the parallel port marked LPT1, LPT2 or PRINTER
of the computer.
• If you are using a switch box check that the switch is in the correct position.
If you still have a problem then place the dongle directly on the Printer port.
L29 Error: "Design too large for export format" when saving a file in .pes format
The Pes5 format allows for any design size up to 260mm x 160mm. Download MulCType.dll
[http://www.pfaffsoftware.com/support/index.htm?page=updates.htm#pes5] version 1.0.3.3,
or later, to allow designs up to this size to be saved in .pes format.
Font Disks
V03
Error "No disk in drive."
This message will appear when you have checked the Make Disk option, but have not put a
floppy disk in the drive before clicking Next on the Output Options page. Disk creation is
skipped, so if you wanted to create the disk, click Back on the Print Options page, insert a
floppy disk and click Next again.
V04 Error "Font is too large to fit onto one disk. Three font disks will be created,
one for each menu. Continue?"
As you increase the Output Size, the number of stitches required to build each character will
increase. If the characters are very large then the combined number of stitches for all the
characters may mean that the full character set will not fit on a single floppy disk. This
message will appear, allowing you to make a three-disk set.
V05 Error "This font is too big to fit onto one disk, or even onto three disks.
Continue?"
As you increase the Output Size, the number of stitches required to build each character will
increase. If the characters are very large then the combined number of stitches for all the
characters may mean that the character set will not fit onto floppy disks, even when divided
FAQ Lists for Pfaff VIP Software Page 132
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